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Frequently Asked Questions

Find answers to common queries about A Better Journey Therapeutic and Educational Services’ court-ordered therapy programs, substance use evaluations, and the support we provide to individuals navigating their recovery journey.

After enrolling, you will receive an email with the intake paperwork, please check spam folder if not in your inbox. Once submitted, our office staff and intake counselor will review it for accuracy. Upon approval, you will receive an email with the Zoom link. (If you enroll after 4:00 PM or on the weekend, the office will review your paperwork and send the Zoom link on the next business day.)

Yes, we will notify your probation officer once your enrollment is complete. (If you enroll after 4:00 PM or on the weekend, the office will review your paperwork and send the Zoom link on the next business day.)

If your probation is in Harris County, fast-tracking SOP or IOP is not allowed. Harris County requires a minimum of 90 days (12 weeks) of treatment for SOP and 45 days (6 weeks) for IOP. If the DA or judge discovers you completed a fast-track program, they may nullify your Certificate of Completion and require you to retake the program. DO NOT RISK IT!

You may attend additional group sessions for extra support, but this will not expedite your program unless your county allows fast-tracking (which incurs an additional fee). If you choose to fast-track and your county does not accept it, you will not be eligible for a refund.

We offer payment plans to make court-ordered treatment more affordable. After paying your deposit and enrolling, you will receive an invoice and payment plan agreement with due dates. If you need to modify your payment plan, contact our office or submit a written request. We are willing to adjust payment arrangements if needed.

Yes, we offer in-person groups at our NASA office for Galveston County, as in-person attendance is required. All other SOP and IOP treatments are conducted online. If your county requires in-person treatment, we can accommodate you.

Our SOP and IOP programs offer sliding-scale fees based on income and financial need, making treatment more affordable. To apply, you must complete a short application, which will be reviewed for approval.

Yes, we accept all Commercial Insurance policies for SOP and IOP programs. You are responsible for any copays and deductible requirements. PLEASE NOTE: We do not currently accept Medicaid or Medicare. If you are a Medicaid or Medicare recipient, we encourage you to apply for sliding scale fee treatment. We can also help you find a program that accepts Medicaid—text 281-475-1356 for assistance.

Once you have completed all required sessions and your discharge session, your Certificate of Completion will be issued the next business day.

Yes, all of our programs are approved by Texas courts.

Refund eligibility depends on your case and program terms. Please review our refund policy in your intake packet or contact our office for details. Refunds are not granted for attendance violations. However, if approved by the program administrator, you may re-enroll in a future class at no additional cost. Violation of program rules will result in removal from the program and forfeiture of your registration fee.

  • IOP Missed Sessions Policy:
    • Missed sessions must be made up at the end of the 6-week program.
    • No make-up sessions are available during your scheduled six-week program.
    • More than three consecutive unexcused absences will result in discharge from the program.
    • If discharged due to attendance violations, you must re-enroll and restart from Session 1.
  • SOP Missed Sessions Policy:
    • You may make up to three missed sessions within the same week.
    • Additional absences will extend your completion date, as they must be made up at the program’s conclusion.
    • More than three consecutive unexcused absences will result in discharge from the program.
    • If discharged due to attendance violations, you must re-enroll and restart from Session 1.


No. You must attend group from a home or office setting.
Joining from a public place or while driving is strictly prohibited. If you are not in an appropriate setting, you will be asked to leave and marked absent.

No, not at this time. For state-funded resources, text 281-475-1356 for assistance.

To qualify for a waiver of all installment fees, the total program amount must be paid in full by the end of the 4th week of enrollment. Early payoff amounts are as follows:

  • SOP Payment Plan

    • $500 via Zelle

    • $550 via card

  • IOP Payment Plan

    • $500 via Zelle

    • $550 via card

  • SOP, Victim Impact Panel (VIP), and 12-Hour DWI Education Program

    • $600 via Zelle

    • $650 via card


To qualify for a waiver of all installment fees, the total program amount must be paid in full by the end of the 6th week of enrollment. Early payoff amounts are as follows:

  • IOP and SOP Bundle
    • $1,000 via Zelle
    • $1,050 via card
  • IOP, SOP, VIP, and 12-Hour DWI Education Program
    • $1,200 via Zelle
    • $1,250 via card
Note: Payment must be received in full by the 4th week and the 6th week to receive the waiver. Installment fees will apply if the full payment is not made by this deadline.

Please note: It is your responsibility to notify the office once you have made your payment so we can remove installment fees and mark your account as paid in full. You can do so by:

  • Calling: 844-394-2225

  • Texting: 281-475-1356

  • Emailing: info@betterjourney.org